Would you love to be a customer service representative for Alorica? Alorica at Home hires people speaking different languages to fill in customer services roles and even pays for their training for the job role.
Alorica is a reputable company and is strict in its hiring process, so if you must be hired, you must be well-grounded.
In this post, learn all you need to know about Alorica work from home before sending in your application. We have also answered applicants’ most pressing questions about Alorica.
Table Of Contents
- What is Alorica work from home?
- Alorica work from home hiring process
- How to apply for Alorica work from home
- Alorica work from home requirements
- Alorica work from home salary
- Alorica work from home equipment provided
- Pros and cons of Alorica work from home
- Alorica work from home reviews
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What is Alorica work from home?
Alorica At Home is a virtual call center that employs agents to handle their inbound calls from home. Formerly called “West at Home,” Alorica specializes in outsourced communications solutions and has offered legitimate home-based employment to workers for several years.
Andy Lee founded this company in 1999. It is headquartered in Irvine and offers Customer services for ProFlowers, Shop NBC, Whirlpool, Virgin Mobile, Walgreens, etc.
According to their site, Alorica at Home is an award-winning company with thousands of agents in the United States. Alorica doesn’t just hire people to work; it employs them and gives a flexible schedule alongside numerous benefits.
This company currently has more than 100,000 employees working from every part of the world, and their services are available in 15 countries and more than 30 languages. They currently have 250 clients.
What do Alorica Work from home agents do?
Alorica work from home agents do numerous duties depending on their assigned company. These tasks include customer service, online charts, technical support, inbound sales, etc.
A typical day for an Alorica work from home agent is spent answering phone calls and providing assistance and support to customers on behalf of different companies.
Before starting a job with Alorica from home, you will undergo training which will be paid for and can take a few days to onboard.
Why should I work for Alorica?
Alorica has a mission to create great customer experiences. According to them, they value their employees so much and are always willing to give back so much to them.
The company offers the following to its employees:
- Paid training with flexible training schedules
- Paid time off
- Medical and dental benefits
- Retirement planning options
- Paid holiday and sick time
- Employee discounts via client programs
Alorica never runs short of work for its employees. In fact, they handle over 22 billion customer interactions yearly. That’s not a job for a few people. Since the company pays per call minute or hour (depending on the client involved), you will likely make a lot of money.
Also, at Alorica, you are free to explore different career options, including tech support, customer service, training, and management.
Alorica work from home hiring process
To do Alorica work from home, you will go through an application process and pay $29.95 for the company to carry out a standard background check on you. You have to pass this background check before being considered for the role.
Also, Alorica work from home jobs are not available for every location, and one sure way to know your eligibility is by completing their online application form. Don’t worry; the first thing they ask is your location, so you won’t waste your time filling the entire thing if your area is not included.
How to apply for Alorica work from home
Alorica has an easy application process. It starts with filling out the form on the company’s official website.
You first choose your location, and if there is a job opening available for it, you will be directed to an actual job listing. You will fill out your application form on the job board; and this takes about 45 minutes to do.
After this, you will be given an assessment to test your fitness for the job. This assessment will also see if you are the best fit for technical support, customer service, or any other service they offer.
After passing the job fitness assessment, you also do a behavioral assessment test. If you pass this, you may be invited for additional screenings if needed. All of these are done online, and if you pass them, you get the job.
Alorica work from home requirements
To be a suitable candidate for Alorica work from home jobs, you must be 18 years old with a high school diploma or GED. The company also requires at least one year of experience in a customer service role.
You must have a quiet and comfortable office to work from home. The workspace should also be generous so that your necessary equipment is not crowded on your desk.
For effective work, they will give you the Alorica work from home help desk assistance for free. Installing this tool on your computer will help you meet all the PC requirements for the job.
Ensure you have office supplies and formalize a way of tracking your time. You will also need good storage to preserve your information and contacts from the job.
Alorica primarily communicates via email, so they expect you to have a reliable email address. You will also need a landline solely dedicated to your job. Alorica does not accept cordless phones and cell phones, nor do they allow you to use VOIP with their systems.
Besides this, Alorica also requires the following skills and abilities
- Excellent booking, written and communication skills
- Excellent customer service skills
- Composition and objectivity
- Good comprehension and listening skills
- Confidence, patience, and a positive attitude.
Alorica work from home computer requirements
Having a computer is a must, but not just enough to work with Alorica. You must meet the following technical requirements to be able to work from home for Alorica:
- You must own a compatible computer with at least 17 inches monitor size. MAC devices are not allowed since the company system is not compatible with it
- The least accepted processors speed is 1000GHz on a multi-core processor and1.4 GHz on a single-core processor
- Your ram size should be at 1GB or higher
- Your browser must support Internet Explorer version 10.0 or higher
- You must have at least window Vista or Windows 10
- Your minimum graphic resolution must be 1024 by 768
- You must have fiber optics, cable, or DSL Internet connections. Satellite, Dial up, or 4G wireless connections are not supported
- Headset for training audio or sound card with speakers. You also need a headset attached to your phone when making calls.
Alorica work from home training
Before taking up the phone to start work as a customer service agent, you will undergo some paid training sessions with Alorica. The company pays you for this.
However, the company demands that you pass all the training tests. Depending on the test and your role, you may be fired for failing a test or given another opportunity to retake. Alorica has employees from different countries, and all the training is accessible online.
Training is not recommended for every role in Alorica, and even the parts that demand training usually take just a few days or weeks, at most.
Whatever the case may be, training in Alorica should surely be an exciting experience.
Alorica work from home salary
The least payment at Alorica work from home is $14.50 per hour. However, your amount may be calculated by minute, depending on your assigned client.
That means that for every minute you talk to a customer, you receive between $0.12 and $0.30.
The exciting thing about Alorica work from home is that you are hired as an employee and not an independent contractor. This means that you are entitled to your local hourly minimum wage. You can choose how much you want to earn and if you wish to earn hourly, per minute, or pay per call. If what you make at the end of the day is less than the minimum wage, they will pay up the difference.
Besides the salary, you can sign up for medical and dental insurance from Alorica while receiving other work from home benefits from the company.
Alorica work from home agents can receive their payments via pay card or direct deposit. This payment is made bi-weekly.
Alorica work from home equipment provided
After being hired by the company, you will receive a package of your computer for work. However, you are advised to keep your packing materials safe if you need to return the enclosed equipment.
Receiving the equipment is usually the first step into the company, and the second is setting up your equipment. There are demo videos to help you set up the equipment properly.
After setup, you go through your welcome email and follow the instructions to keep you connected.
Pros and cons of Alorica work from home
- You get to work from home and set your own schedule.
- You only need to work for at least 10 hours a week to be paid by the company
- The company bridges the gap between your pay and the minimum wage in your state if your salary is lesser than the minimum wage.
- There are no dress codes for work. You can feel comfy working in your nightie.
- You pay for the company to do a background, criminal, and history check on you. Though other companies that charge this reimburse if you pass, Alorica doesn’t.
- You can’t work for Alorica if you are a MAC user. Their company setup can only be used with Windows systems
- Their pay is within the limits of the minimum wage requirement; that’s low compared to other places you can get that same job.
- You must always check your schedule and book early before someone grabs your time. The company assigns work hours to people on a first-come, first-serve basis.
Alorica work from home reviews
It has a 3.1-star rating on Glassdoor, and most people working in the company are happy with the service. People admire the flexibility and pace of work, especially for people with little experience. Since the schedule is very flexible, it is suitable for students and anyone that wants to do Alorica work from home part-time.
However, there are people complaining about the payment for a background check.
Do you need a landline for Alorica?
Yes, you need a landline solely dedicated to your job.
Does Alorica provide equipment for work?
Yes, Alorica sends the equipment for work to your address.
Do you have to return Alorica equipment?
According to their site, you are asked to keep your packing equipment safe if you need to return the enclosed equipment.
How long is the Alorica interview?
The Alorica interview takes between 15 and 30 minutes. The first interview will mainly be about learning the background history. If you make it to the second interview, that will be the beginning of your onboarding process. However, you must pass the two interviews to become a part of Alorica.
Who is the owner of Alorica?
Andy Lee owns Alorica. He is still the current CEO of the company.
How do I contact Alorica?
You can contact Alorica via email at [emailprotected], by phone at 1-866-Alorica (866.256.7422), or by visiting the headquarters at 5161 California Ave, Irvine, CA 92617, USA.
Does Alorica do background checks?
Yes, Alorica does background checks, and you will be required to pay a nonrefundable sum of $29.95. The background check goes back approximately 7 years, and the company may not hire you if you have any felony convictions.
Is it easy to be hired by Alorica?
There is no yes or no answer to this question. Alorica offers training sessions for the interview. If you do well in the interview, you get the job.
What kind of drug test does Alorica use?
Alorica does not require drug tests for work at home projects.
Alorica work from home is a good workplace for people with little experience in customer service work. This makes it a favorite among students and stay at home moms with no job experience. However, if you have more experience, you may want to go for a higher-paying company.
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What are the system requirements for Alorica? ›
Minimum Processor Speed: 1 GHZ (1000 MHz) or better on multi-core processors. Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required.)How long is training for Alorica work from home? ›
The training program will run for 3 weeks, 1 in classroom, 1 in lab listening to calls and eventually taking calls and 1 week in transition where you take all of the calls and are evaluated by a Coach.Does Alorica provide equipment for work from home? ›
No, they provide the laptop and that's it.Does Alorica pay every week? ›
Every other friday. We get paid biweekly which usually falls on a Friday. On friday.Does Alorica pay weekly or bimonthly? ›
Bi-weekly. Mine is done via direct deposit. Every two weeks.What Internet speed do I need for Alorica work from home? ›
17”+ Monitor at least with 1024 X 768 pixels. Internet capable browser with Internet Explorer with no toolbars installed such as Google, Yahoo or Ask etc. Recommend High-bandwidth (broadband) internet connection with a minimum 2Mbps (2 megabit per second) throughput bi-directionally.How much does a local Alorica pay? ›
Alorica pays an average hourly rate of $160 and hourly wages range from a low of $142 to a high of $180.Does Alorica have dress code? ›
Casual. Dress nicely for the camera.How long is the interview for Alorica? ›
It took about 15-30 minutes. There are two rounds of interviews. The initial interview is mainly asking you about your background history. The second interview is the start of your onboarding process.What are the duties of Alorica? ›
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns.
- Maintains and updates customer information as necessary.
- Calmly attempts to resolve and de-escalate any issues.
- Escalates calls/chats to supervisor when necessary and appropriate.
Is Alorica a call center? ›
Alorica is a dynamic outsourcing and offshoring provider that offers the following services: Customer Care. BPO. Contact Center Services.What is the highest paying job at Alorica? ›
The highest-paying job at Alorica is a RPA Developer with a salary of ₹10.5 Lakhs per year.What are the minimum system requirements to work from home? ›
You should look for a ninth or 10th-generation Intel i5 or i7 processor, at least 8GB of RAM (preferably 16GB if an option) and 256GB of SSD storage – do not buy a laptop that only has a traditional hard drive, and nothing below 128GB.Does Alorica rehire if you quit? ›
If you put in your two week notice in advance yes - you can be rehired at any time or if you up and quit or get fired there is a 6 month probationary period before hire (depending case by case.) Yes most definitely I was a hard worker I work overtime when they needed help came in on days off etc..What are the benefits of working for Alorica? ›
Tuition Reimbursement: We want all our team members to achieve their full potential. That's why we provide assistance for those who decide to continue their education while working. Employee Discounts: Who doesn't love a deal? Get discounts on food, entertainment, fitness and more—simply by being an Alorica employee.How much is holiday pay at Alorica? ›
Does the company of Alorica work Holidays such as, Thanksgiving and Christmas? No pay for holidays unless you work that day. PTO get 1 and half hours added every 2 weeks.Does Alorica have a bonus? ›
No bonuses, raises or positive feedback. Unreasonable expectations for resources and support provided.How much is biweekly pay? ›
How Is Biweekly Pay Calculated? To calculate biweekly pay for an hourly employee, multiply the number of hours worked in a two-week period by the hourly rate. If employees want to check their hourly rate based on their gross pay, they simply divide the payment amount by the total number of hours worked.How do you answer work from home interview questions? ›
Use your answer to describe how you maintain your working relationships and stay motivated to succeed, even when telecommuting may feel isolating. Example: "Honestly I work very well independently, so the lack of face time wouldn't be an issue.What is Alorica at home? ›
Alorica at Home: Work from Home with Paid Training & Employee Benefits. Helping you work at home and make money online.
Is 25 Mbps good for working from home? ›
Is 25 Mbps enough to work from home? Yes, 25 Mbps is enough internet speed to work from home if you only plan to surf the web, email, and stream video in 480p. You'll also want to consider how many people use the internet with you, and 25 Mbps should be ideal for one to two people.How much do Alorica content moderators make? ›
The estimated base pay is ₱15,500 per month.How to process clearance in alorica? ›
First step is to accomplish all the items in the clearance paper which include the headset, I.D.'s, lanyard, HMO card, etc. One of the team managers will assist in completing this process. Next step is the exit interview by one of the staff from Human Resources department.What is the company code of Alorica? ›
|Company Name: Alorica Inc||Tradestyle:|
|Total Emps: 100,000||Emps On Site: 100|
|Sales Volume: $3,749,873,895|
“I should be hired for this role because of my relevant skills, experience, and passion for the industry. I've researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.”What questions are asked in final interview? ›
- What salary are you hoping to earn?
- Can you describe a conflict you experienced in your previous position?
- Have you experienced times in your career when you were under a lot of pressure and had to deal with stress? If so, how did you cope?
About a week they are very quick when it comes to rehiring or needing to hired someone. Immediately as they are desperate to fill spots.What is customer service skills? ›
Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Employees with excellent customer service skills can have a massive impact on a company's bottom line.What is a customer service representative? ›
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry.What is the role of a customer service representative? ›
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.
Does Alorica do direct deposit? ›
Furthermore, I acknowledge and accept the following Alorica policies regarding payment with direct deposit: 1. My direct deposit will be entered into the Oracle system Pay Method on the first available payment date.Does Alorica do employment verification? ›
Verify Alorica Employees
The process is simple and automated, and most employees are verified within 24 hours.
|Compensation and benefits||2.7||3.3|
|Job security and advancement||2.7||3.3|
|OCCUPATION||2021 MEDIAN PAY|
|Airline pilots, copilots, and flight engineers||$202,180 per year|
|Anesthesiologists||Equal to or greater than $208,000 per year|
|Cardiologists||Equal to or greater than $208,000 per year|
|Dermatologists||Equal to or greater than $208,000 per year|
- Underwater welder. ...
- Interior designer. ...
- Political speechwriter. ...
- Massage therapist. ...
- Tattoo artist. ...
- Commercial pilot. ...
- Anesthesiologist. National average salary: $230,440 per year. ...
- Orthodontist. National average salary: $282,013 per year.
Alorica's PTO and Vacation policy typically gives 0-10 days off a year with 79% of employees expected to be work free while out of office. Paid Time Off is Alorica's most important benefit besides Healthcare when ranked by employees, with 30% of employees saying it is the most important benefit.Does Alorica check for diploma? ›
No diploma or GED needed to get hired.Does Alorica do a credit check? ›
No, just a background check.What do you need to work at home? ›
It may be necessary to have a headset or headphones or certain software programs as well, depending on the work you're doing. To create a fully functioning home office you may also choose to invest in a second monitor, a desk, chair, laptop riser, printer, etc. but a lot of times those things are not 100% necessary.Do you work holidays at Alorica? ›
Agents have to work every holiday since it's a 24/hr call center.
How many PTO hours do I earn? ›
Multiply your pay period PTO by time worked.
If you've worked two months without taking any time off and are paid semimonthly, you've accrued 20 hours; 5 PTO hours per pay period times 4 pay periods equals 20. If you are paid weekly, 2.3 PTO hours times 9 pay periods equals 20.7 PTO hours.
Multiply pay period PTO by time worked
If you know that you accumulate five hours of PTO time per pay period, you can easily calculate your PTO by multiplying five by six, which equals 30 hours of PTO. To determine how many days of PTO that is, you can divide that number by eight.
Casual. Dress nicely for the camera.How long does a background check take for Alorica? ›
It normally takes about 2 weeks for the background check to come back. The background check typically takes three days to complete before you hear a response.Do employers actually verify education? ›
Education credentials employers most often verify
Over time, employers may value the experience and skills you bring over where you went to school and what kind of degree you have, but those things are key when starting out.”
It depends on the project. Most clients will not allow Alorica to place you in a project if you have a felony.Can a company not hire you because of a credit check? ›
Some states and major cities have enacted legislation that protects applicants from having their credit histories used against them in hiring and other employment practices. But the majority of states allow private employers to use poor credit history as a lawful reason to reject a job seeker's application.What is an employer looking for when they do a credit check? ›
Though prospective employers don't see your credit score in a credit check, they do see your open lines of credit (such as mortgages), outstanding balances, auto or student loans, foreclosures, late or missed payments, any bankruptcies and collection accounts.